Did you not get any other job? Why this? Only losers and low qualified guys do this work? Why work in the nights? You obviously dont care about your health?
Sounds familiar? Chances are, you’ve just been stereotypically profiled by the know-it-all-all neighbor, pedigree friend,knowledgeable US uncle,concerned father,snooty friend, or perhaps your future wife! So what do you do ? Let us objectively “demyth” working in a BPO environment.
- Night Shift. - There’s nothing wrong working the nights.It’s been happening all along.Hospitals/Doctors , Pilots/Flights , Trains/Drivers , Exam nights/Students etc! So I just don’t get what the brouhaha is about working in the night is all about.Yes, those who have a sleeping disorder would have a problem, but other than that this work schedule faces the same or similar set of challenges as any other job in the day time.So why does this job be treated any less respectable than others?
- Career Growth - As long as one keeps excelling in the job there’s no stopping anyone’s growth prospects anywhere.Especially in these performance driven environments where there is no scope for hiding.Had no growth been the case then the BPO industry wouldn’t have grown to a 1 Trillion dollar business.Yes you read that right – it s a Trillion. Therefore it is a no-brainer that someone is making some serious money out there.Zero in on India – then the figure is almost US$60B dollars.
- People - There are an estimated 2.5 million people doing the same thing.! Which tells me it’s a darn good place to be.As the world becomes flatter,managing virtual relationships is going to be the key factor for success and growth.And in this kind of business this is exactly what gets tested.It’s a great opportunity to hone your people management skills and customer management skills.The world is going to be that much more closely knit than ever before.
- Low value job - The other myth about the BPO business is that the job is low on the value chain.Just a mere graduate or even 10 grade pass student can do it. This really pisses me off.The very same people who make such outrageous discriminatory comments work for the top 5 school “dropouts” of all time.Yes am referring to Bill gates,Michael Dell,Steve Job ,Larry Ellison and many more.! How ironic is that. Imagine a world without these great people.Imagine how the world would have shaped up if not for their magnificent contributions. Imagine if some quirky HR policy would have not hired an undergraduate – then the world would probably not have seen the iPod.